Refund Policy

At embarkvetsale.com, we want you to shop with complete confidence and peace of mind. Your satisfaction is our top priority, and we are committed to making the return and refund process as smooth, fast, and convenient as possible.

Returns

We offer a generous 60-day return policy on all products, giving you plenty of time to decide if your purchase meets your expectations.

  • Eligibility: All products purchased from embarkvetsale.com can be returned within 60 days of the delivery date.
  • Cost: Returns are completely free of charge, so you don’t have to worry about extra fees.
  • Process: To initiate a return, simply contact our support team at press@embarkvetsale.com for instructions.

Refunds

Once we receive your returned items and inspect them, we will process your refund promptly.

  • Processing Time: Refunds are typically completed within 5–10 business days.
  • Method: Refunds are issued to the original payment method used during your purchase.
  • Notification: You will receive a confirmation email once your refund has been processed.

Return Conditions

To ensure a smooth return process, please make sure that:

  • Items are unused and in the condition in which they were received
  • Products are in their original packaging with all accessories, manuals, and tags included
  • The returned items comply with our standard return policy

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately. Provide your order number and photos of the product so our team can quickly resolve the issue.

Contact for Assistance

For any questions about returns, refunds, or general order support, our customer service team is here to help:

Email: press@embarkvetsale.com

We are committed to providing a hassle-free and positive experience for all customers. At embarkvetsale.com, your satisfaction is always our priority.